Refund policy
Last updated: 6/1/2025
Refund & Return Policy
Ready-to-Ship Items
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You must contact us within 5 days of receiving your order.
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Please provide your order number, a brief description of the issue, and clear photos showing the damage or defect.
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After reviewing the information, we will offer either a replacement or a refund, depending on the situation.
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You will receive a shipping label to return.
Custom Orders
All custom and made-to-order items are final sale. We do not accept returns or issue refunds unless the item arrives damaged or is incorrect.
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If your custom item is damaged or incorrect, please contact us within 5 days of delivery.
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You’ll need to send your order number, a description of the issue, and photos clearly showing the problem.
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Once reviewed, we will determine whether a replacement or refund is appropriate, based on the type and extent of the issue.
How to Contact Us
To report an issue with your order, email us at alexasendlove@yahoo.com. Please include:
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Your order number
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A short explanation of the issue
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Photos showing any damage or errors
We appreciate your understanding and are here to ensure you have a great experience with Alexa Send Love.